AI to make social media more toxic

🗞️ The Tech Issue | September 11, 2023

Author

Qamar Zia
September 11, 2023

☕️ Greetings AI Enthusiasts! It's Monday, September 11th. Welcome back to our daily exploration of the AI landscape. Together, we'll navigate the latest updates, trends, and insights steering the AI and the business world. Let's dive in!

🤖  In a rollercoaster ride of emotions, the public went from marveling at ChatGPT's capabilities to fearing AI's dark potential. The conversation shifted dramatically when a chatbot mused about its "shadow self," sparking concerns about AI's ethical boundaries. This essay published in the Atlantic, delves into four imminent threats posed by AI, from flooding social media with disinformation to endangering adolescents. It calls for urgent reforms, including user authentication and data transparency, to mitigate the risks as AI continues to evolve at breakneck speed.

🗞️ Today’s Highlights:

  • LATEST NEWS & TRENDS — UNESCO: Governments must quickly regulate Generative AI in schools

  • INDUSTRY | FUNCTION — McKinsey teams up with Salesforce to deliver on the promise of AI-powered growth

  • RESOURCES — Intuit launches generative AI-powered digital assistant for small businesses and consumers

  • WORK — How to Get Hired in the Era of Generative AI

  • AI TOOLS — Lily: Meet Lily, your AI therapist. Confidential help. Anywhere, anytime.

  • CHARTS — 2023 State of AI in 14 Charts

🗞️ LATEST NEWS & TRENDS

1️⃣ UNESCO is urging a thoughtful approach to integrating Generative AI in education, releasing its first-ever global guidelines. The guidance outlines seven key steps for governments, including ethical frameworks and an age limit of 13 for classroom AI use. It aims to address the digital divide and promote inclusivity. Despite the rapid adoption of tools like ChatGPT, a UNESCO survey found that less than 10% of educational institutions have formal policies on Generative AI, highlighting the need for regulation and public discourse.

2️⃣ Boosted.ai just rolled out its most game-changing update, Boosted Insights 3.0, designed to revolutionize the investment management game. This update fuses generative AI with finance-focused algorithms, aiming to make investment managers' lives easier and more efficient. From custom research reports to a Smart Earnings Calendar, the platform offers a plethora of features to help you stay ahead in the market. It's like having all the financial wisdom you need, but 50 times faster. Talk about a financial game-changer!

3️⃣ Generative AI is revolutionizing customer experience (CX) by powering up contact centers with human-like text and real-time assistance. McKinsey predicts a 30-45% productivity boost in customer care through its use. Large Language Models (LLMs), a subset of Foundation Models, are particularly impactful. They can understand complex conversations, assist agents in real-time, and even improve analytics. For instance, an LLM can help an agent resolve an auto insurance claim by pulling in data from multiple sources, offering a comprehensive response. This is just the tip of the iceberg; the technology promises to redefine CX across various use cases.

4️⃣ Generative AI tools like OpenAI's GPT models are democratizing content creation but also fueling a surge in climate misinformation. These models can craft text, images, and videos that convincingly mimic human output. As they become more accessible and sophisticated, the risk of automated disinformation campaigns escalates. The AI-generated content is not only realistic but also highly persuasive, making it a formidable tool in the hands of those aiming to derail climate action. This technological advancement underscores the urgent need for ethical oversight and strategies to counteract misinformation.

5️⃣ While many are wary of the risks AI poses in academia, Professor Michael Kennedy and his team at the University of Virginia are flipping the script. Armed with a $2.5 million grant, they're exploring how generative AI like ChatGPT could actually be a boon for education. The focus? Lightening the load for teachers and enhancing vocabulary learning for students, especially during the pivotal upper-elementary years. Kennedy believes that with the right "guardrails," AI could offer real-time, personalized feedback, making high-level instruction more feasible for time-strapped educators.

🗞️ INDUSTRY | FUNCTION

McKinsey and Salesforce are joining forces to supercharge the adoption of generative AI in sales, marketing, and customer service. By blending Salesforce's CRM tech with McKinsey's AI prowess, they aim to revolutionize customer experiences and boost sales productivity. The partnership promises to unlock a staggering $4.4 trillion in global productivity and elevate marketing and sales metrics. It's not just about tech; it's about transforming business strategy into AI-driven results, offering companies a seamless path from concept to full-scale AI deployment.

🗞️ RESOURCES

Intuit has rolled out its first AI-driven digital assistant, Intuit Assist, designed to offer personalized guidance across its suite of products like TurboTax, Credit Karma, QuickBooks, and Mailchimp. Developed on Intuit's proprietary GenOS, the assistant provides real-time, context-aware recommendations to over 100 million users globally. It even offers human help when needed. From tax planning in TurboTax to marketing strategies in Mailchimp, this assistant aims to be a game-changer in personalized customer experiences. It's not just an AI feature; it's an entire ecosystem built on AI.

🗞️ WORK

AI is shaking up the job market, making tasks like email drafting and data analysis a breeze. But what's in it for newbies in the workforce? The World Economic Forum's Future of Jobs 2023 report offers some clues. It predicts a surge in jobs related to big data, AI, and cybersecurity. So, if you're stepping into the job market, focus on these booming sectors. Upskill in cloud computing, AI, and cybersecurity to stay ahead. The future is tech-heavy, but it's also teeming with opportunities for those ready to adapt.

🗞️ AI TOOLS

🔧 Automorphic: Infuse knowledge into language models with just 10 samples.

🔧 Tactic: Generate insights from any document, anywhere. Save time and make smarter decisions by automating research, analysis and action with Tactic.

🔧 Lily: Meet Lily, your AI therapist. Confidential help. Anywhere, anytime.

🔧 Singify: Explore a vast library of 100+ AI voice models and create song covers with your favorite AI vocals in just one click. Spark your imaginative flair and ignite your passion for music creation.

🔧 Elto: AI that talks on the phone.

Disclaimer: 1) The tool descriptions are from the company behind each tool/app. 2) Please read the site details thoroughly before using and/or acquiring any of the tools listed above. We have not tested these tools and we will not be liable for anything.

🗞️ CHARTS

Source: Stanford University Human-Centered Artificial Intelligence

Disclaimer: The audio-visual content is courtesy of the source provided above.

Join my community by subscribing to my newsletter below:

🔴 Please reply to the confirmation email sent to you, after submitting your email address to start receiving the newsletter.

My Community

Join my professional communities on LinkedIn

How was today's newsletter?

Login or Subscribe to participate in polls.

I'm not a newsletter expert so you might find my approach a tad different. In my daily dives into the world of AI, I handpick the latest gems, initially to support the AI projects that I’m working on. Realizing that these snippets might resonate with others, I thought, "Why not share this with my community and fellow AI enthusiasts?" I truly want this newsletter to be valuable to you so if there's anything on your mind—praises, critiques, or just a hello—please drop me a note. You can hit reply or shoot me a message directly at my email address: [email protected].

Reply

or to participate.